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Grievance Redressal / Escalation Matrix


As a part of client’s grievance redressal and dispute settlement mechanism, all disputes
arising between the client and the Research Analyst shall, to the extent possible, be settled
amicably by prompt negotiations between the representatives of the parties at the earliest.
The Clients are requested to get in touch with the Research Analyst for their grievance and
complaints, if any. The details are as mentioned below:

Details of designationContact Person NameAddress where the physical address locationContact No.Email-IDWorking hours when complainant can call
Customer CareSuhagkumar PatelB-404 Mondeal Heights, Near Novotel Hotel,
S.G.Highway,
Ahmedabad 380060		8282929200support@Bullcapital.in9 am to 5 P.m
Head of Customer CareSuhagkumar PatelB-404 Mondeal Heights, Near Novotel Hotel,
S.G.Highway,
Ahmedabad 380060		8282929200support@Bullcapital.in9 am to 5 P.m
Compliance OfficerSuhagkumar PatelB-404 Mondeal Heights, Near Novotel Hotel,
S.G.Highway,
Ahmedabad 380060		8282929200support@Bullcapital.in9 am to 5 P.m
CEOSuhagkumar PatelB-404 Mondeal Heights, Near Novotel Hotel,
S.G.Highway,
Ahmedabad 380060		8282929200support@Bullcapital.in9 am to 5 P.m
Principal OfficerSuhagkumar PatelB-404 Mondeal Heights, Near Novotel Hotel,
S.G.Highway,
Ahmedabad 380060		8282929200support@Bullcapital.in9 am to 5 P.m

The above details are also available on the website, viz. https://bullcapital.in/
If the client remains dissatisfied with the remedies offered or the stand taken by the Research
Analyst, the Investor and the Research Analyst shall abide by the following mechanisms.

SEBI Complaints Redressal System (SCORES)
SEBI has set up an online complaints redressal system (SCORES) for easy retrieval and
tracking of complaints by investors.
In case the client is not satisfied by the steps taken by the Research Analyst, Clients may also
opt to lodge their complaints and track the status of that complaint through SCORES. The
Research Analyst will receive and resolve the complaints on best effort basis, within a period
of 21 calendar days from the date of receipt of such complaint through SCORES, according
to procedure prescribed by SEBI.

  1. Link to SCORES website – https://scores.gov.in/scores/Welcome.html
  2. Link to download SCORES app –
     https://play.google.com/store/apps/details?id=com.ionicframework.sebi236330&hl=en_IN&
    gl=US
    Clients can also send their complaints to Officer of Investor Assistance and Education,
    Securities and Exchange Board of India, SEBI Bhavan, Western Regional Office, Panchvati
    1st Lane, Gulbai Tekra Road, Ahmedabad – 380006, Gujarat.
    Arbitration and Conciliation
    In the event of failure to settle the dispute by mutual negotiations, it may be resolved by
    arbitration in accordance with provisions of The Arbitration and Conciliation Act, 1996, or
    any statutory modification or re-enactment thereof for the time being in force. Such
    Arbitration proceedings shall be held at Gujarat and the language of Arbitration will be English. The cost of arbitration will be borne as decided by the arbitrator(s).
  3. The award of the arbitrator will final and binding on the parties.
  4. Furthermore, Clients can also submit their complaints on The Securities Market Approach forResolution through Online Dispute Resolution (ODR) Portal for online arbitration and online conciliation for resolution of complaints. The portal can be accessed at https://smartodr.in/login